Love is more than a candle, love can ignite the stars.
This is What Makes Us Girls - Lana Del Rey
This is what makes us girls
We all look for heaven and we put our love first
Somethin’ that we’d die for, it’s our curse
Don’t cry about it, don’t cry about it
Synthesizing: “So it seems like there are really three different issues going on here, which are…” Summarizing, which is what many people do, is boring and tedious to the other person. Synthesizing shows you are listening but goes further and adds value through big-picture thinking.
Active listening: Interjecting “OK, Uh huh, that’s right, I see” to communicate that you are paying attention.
Non-verbal listening: Using your body and eyes to show you are completely focused on the other person. Avoid “tells” like looking at your watch, letting your eyes wander around the room, and so on.
Echoing: Repeating the last word spoken. Client: “So as a result, there’s very high attrition.” You: “Attrition.” Client: “Yes, we think it’s well above the industry average. In fact, last year we lost 20% of the sales force.” You: “20%” Client: “Well, some of it was uncontrollable attrition like retirements, but…” *
Disclosure: “I know what you mean—two years ago I also missed a major family event due to a deadline at work…” Sharing your own experiences, in a non-condescending manner, can create a more intimate and meaningful dialog. If you are interested in the psychology of this, look up the “Johari Window,” devised by Ingham and Luft . The idea is that mutual disclosure—not one person talking and the other simply listening—leads to empathy and understanding.
These sound like they were pulled from a counseling text book. I like!